Return & Refund Policy

Thank you for shopping at New & Used Firefighter Helmets. If you are not entirely satisfied with your purchase, we’re here to help.

Return Window

You have 30 calendar days from the date of purchase to request a return or exchange.

Return Eligibility

To be eligible for a return:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • A receipt or proof of purchase is required.

Please note:

  • Do not send your purchase back to the manufacturer.
  • Returns are not accepted for the following:
    • Blue, orange, and green helmets (these are special order items and are non-refundable)
    • Sale items

Exchanges

We only replace items if they are defective or damaged.
To request an exchange, email us at:
info@newandusedfirefighterhelmets.com
Include your order number, a description of the issue, and photos if applicable.

Refunds

Once your return is received and inspected, we will notify you via email. If your return is approved:

  • A refund will be issued to your original method of payment.
  • Refunds are typically processed within 5–7 business days.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account or credit card statement again.
  2. Contact your credit card company or bank, as it may take some time before your refund is officially posted.
  3. If you’ve completed all steps and still have not received your refund, please contact us at:
    info@newandusedfirefighterhelmets.com

Return Shipping

To return your product, please mail it to:

New & Used Firefighter Helmets
Near 905 Professional Pl
Chesapeake, VA 23320
United States

  • Customers are responsible for paying return shipping costs.
  • Shipping costs are non-refundable.
  • If a refund is issued, the cost of return shipping will be deducted from your refund.
  • For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

How to Initiate a Return

To start a return:

  1. Email info@newandusedfirefighterhelmets.com within 30 days of your purchase.
  2. Include your order number, the item(s) you wish to return, and the reason for the return.
  3. We will respond within 2 business days with return instructions.